We help businesses harness the power of AI and automation to work smarter and faster.
Hybrid Managed Services to GCC Transition
How a phased hybrid model allowed a software solutions company to trial offshore capability before committing to a full GCC setup.
Use Cases | Hybrid Support
Challenge
​
Organisations looking to increase software development capacity are not always ready to commit to a full Global Capability Centre (GCC). Common challenges include:
-
Uncertainty around the long-term investment, structure, and cost of establishing a GCC.
​
-
Immediate need for additional engineering, development, and project delivery capacity.
​
-
Requirement to retain strong onshore oversight, with technology leadership maintaining control over quality and direction.
Leadership teams need a low-risk way to validate offshore delivery while continuing to meet day-to-day development demands.
Solution
​
A hybrid managed services model provides a practical pathway to expand delivery capacity without the upfront commitment of a full GCC. In this scenario, the approach included:
-
Offshore delivery team: Engineers, developers, and project managers providing day-to-day software development and delivery support, integrated with existing onshore teams.
​
-
Onshore control: Australian-based technology leadership retaining ownership of architecture, priorities, and quality assurance.
​
-
Structured engagement model: Defined governance, reporting cadence, and performance metrics to ensure transparency and accountability.
​
-
Planned transition pathway: The model was deliberately designed to evolve into a formal GCC once the organisation reached readiness.
This approach allows organisations to test offshore delivery, refine operating models, and build confidence before making a long-term commitment.
Outcome & Impact
​
Organisations adopting this model have achieved tangible outcomes, including:
-
Immediate uplift in delivery capacity, enabling development work to progress without delay.
​
-
Reduced risk exposure, by validating offshore delivery before committing capital and long-term resources.
​
-
Smooth transition to a GCC, with teams, processes, and governance migrating seamlessly when readiness is achieved.
​
-
Improved decision confidence, supported by real-world insight into offshore performance, cost structures, and operating effectiveness.
The hybrid model enables a “prove, then scale” approach to offshore delivery.
Why This Matters
​​​​
A phased hybrid or managed services approach gives organisations the ability to test offshore capability, maintain control, and de-risk strategic investment decisions. By balancing operational support with strong governance, this model creates a clear and confident pathway toward a fully established Global Capability Centre.